In this episode, Brian Gillette speaks with Karl Palachuk, a prolific author and two-time MSP business owner, about his journey in the managed services industry. With over 25 books under his belt, Karl delves into his philosophy on success, focusing on relaxation, focus, and sustainable growth.
Karl also reflects on his battle with health challenges and how they influenced his approach to business and life. He shares how he transformed from focusing solely on hard work to understanding the importance of balance and focus. The discussion moves into the evolving managed services landscape and why MSPs must adapt to stay relevant.
In this episode, you’ll learn:
- How relaxation and focus lead to success
- Why work-life balance isn’t a myth, but a necessary pursuit for MSP owners
- The shift in managed services towards solving bigger business problems
- Insights from Karl's success in building and selling MSPs
Listen in and gain valuable advice on balancing business growth, personal health, and staying ahead in the fast-paced MSP world.
Episode Hosts
Brian Gillette
Brian Gillette, the founder of Feel-Good MSP, stands out in the Channel with his unique, empathy-driven approach to sales and client relationships.
Formerly a VP of Sales for an MSP, his expertise now shines as a consultant, where he transforms traditional sales tactics with a focus on understanding and meeting client needs.
Renowned for his strategies in overcoming sales objections, Brian champions selling outcomes over technicalities, emphasizing value, trust, and the importance of peace of mind and productivity for clients. His dynamic, client-centered philosophy makes him an invaluable asset in the MSP landscape.
He is the host of The MSP Sales Podcast and author of the book, "How to Sell a Sh*tload of Managed Services: Without Selling Your Soul"
Karl Palachuk
Karl W. Palachuk is a pioneering authority in the managed services industry with over 30 years of experience as an IT consultant and business owner.
The founder of Small Biz Thoughts and Great Little Book Publishing, he is internationally recognized as one of the first to define the managed services business model and has authored more than 25 books, including the bestseller Managed Services in a Month. Karl has owned and operated two successful MSPs in Sacramento, California, and now dedicates his time to training, executive coaching, and speaking at conferences worldwide.
Host of the SMB Community Podcast and founder of the National Society of IT Service Providers, he has received numerous accolades including the ChannelPro Partner in Excellence Award and multiple SMB Nation honors.